Refund & Return Policy

We value your trust and aim to make your shopping experience simple and reliable.

At NanoTrend, we want you to feel confident when shopping with us. If you receive a product that is eligible for return, we are happy to assist you in accordance with the terms of this Refund & Return Policy.

1. Return Eligibility

Products may be eligible for return or replacement if they are received damaged, defective, incorrect, or significantly different from the product ordered.

To be eligible for a return, the product should generally be unused, unworn, and in its original condition, along with the original packaging, tags, accessories, and other items supplied with the order.

Return requests must be submitted within [Insert Return Window, e.g. 7 days] of delivery.

2. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact NanoTrend as soon as possible after delivery.

For faster assistance, you may be required to provide clear photographs or videos showing the product, packaging, shipping label, and the issue with the item. This information helps us review the request and determine the appropriate resolution.

3. Products That Cannot Be Returned

Unless otherwise required by applicable law, certain products may not be eligible for return due to hygiene, safety, customization, or product-specific reasons.

Items that have been used, worn, washed, damaged after delivery, altered, modified, or returned without their original packaging may not qualify for a return or replacement.

Products specifically marked as non-returnable on the product page or at checkout may also be excluded from the return policy.

4. Return Request Process

To request a return, please contact NanoTrend through the contact details provided on our website and provide your order details along with the reason for the return.

Our team may review the request and provide instructions regarding the return process. Please do not send a product back without receiving return instructions from NanoTrend.

5. Return Shipping

For products that are confirmed to be damaged, defective, incorrect, or otherwise eligible under our return policy, NanoTrend may arrange or provide instructions for the applicable return shipping process.

For other return requests, return shipping charges may apply depending on the reason for the return and the applicable product policy.

6. Product Inspection

Returned products may be inspected after they are received. A return, replacement, or refund will be processed after the product and return request have been reviewed and approved.

If a returned product does not meet the applicable return conditions, NanoTrend may decline the return or refund request.

7. Refunds

Once an eligible return has been approved, the applicable refund will be processed through the original payment method or another suitable method, depending on the payment method used and applicable circumstances.

Refund processing times may vary depending on the payment provider, bank, or financial institution. NanoTrend cannot control delays caused by third-party payment providers or banks.

8. Refund Amount

The refund amount will depend on the approved return and the applicable terms of the order. Original shipping charges may not be refundable unless the return is due to an issue attributable to NanoTrend or otherwise required under applicable law.

Any applicable deductions, return shipping charges, or other charges will be communicated where relevant before processing the refund.

9. Exchanges and Replacements

Where available, NanoTrend may offer a replacement or exchange instead of a refund for eligible damaged, defective, or incorrect products.

Replacement or exchange availability depends on product availability. If the same product is unavailable, an alternative resolution may be offered in accordance with the applicable policy.

10. Order Cancellation

Cancellation requests may be accepted only if the order has not already been processed or shipped.

Once an order has been shipped, cancellation may no longer be possible and the applicable return process may need to be followed.

11. Incorrect or Incomplete Delivery Information

Customers are responsible for providing accurate and complete shipping information during checkout.

NanoTrend may not be responsible for failed deliveries, return-to-origin shipments, or additional delivery charges resulting from incorrect, incomplete, or unavailable delivery information provided by the customer.

12. Return-to-Origin Orders

If an order is returned to NanoTrend because it could not be delivered due to an incorrect address, repeated delivery attempts, refusal to accept the package, or other reasons attributable to the customer, additional shipping or handling charges may apply if the order is requested to be shipped again.

13. Sale and Promotional Products

Products purchased during special sales, clearance events, promotional campaigns, or with promotional discounts may have different return or refund conditions. Any applicable restrictions will be communicated on the product page, offer terms, or checkout page.

14. Policy Changes

NanoTrend reserves the right to update or modify this Refund & Return Policy from time to time. Any updated policy will be published on this page and will apply according to applicable law.

15. Contact Us

If you have questions regarding a return, replacement, cancellation, or refund, please contact Sahidul Islam through the contact details provided on our website. Please keep your order number and relevant product details available so that we can assist you more efficiently.

NanoTrend — We value your trust and aim to make your shopping experience simple and reliable.